Is postage covered when I purchase your cleaning services?

Only return postage will be covered. You will have to arrange your own shipping to get your shoes to us, but we will post your trainers back to you free of charge.

How will know where to send the trainers back?

We will return the shoes back to the delivery address entered during checkout. There please ensure to check you have entered your delivery address correct before confirming your purchase. If you have any issues please email

What services do I need?

If your not sure what services you require, you can send us images of your trainers to us by clicking here. We will get back to you with our proffesional recommendations.

Where do I send my sneakers?

When sending your trainers out for services, label the your package to our office address as detailed below:

The Bloq

64 Badgerdale Way


DE23 3ZA

Do you require any special packaging?

Please send your shoes in a shoe box, or something similar, in order to keep them protected during transit. Please also include a copy of your order conirmation email in the box so we able to send you back your trainers.

What postal company should I use?

We advise you send your trainers in a shoe box via any main UK such as Royal Mail, DHL or UK mail.

How much does postage cost?

The amount will vary depending on which company and which delivery class you use. Typically you can expect postage to cost between £3 to £6.

How long do your services take?

We aim to send your sneakers out approx. 5 to 7 days from recieving them. We will keep you updated when your shoes are back out for delivery.